Refund and Returns Policy

Cancellations

Please contact us if you have any problems with your order. You can request a cancellation in 24 hours.

Returns

If you are unhappy with your product, or no longer want it, you can return it to us as long as:

  • the item is returned within 14 days of receipt
  • the item is unopened, in original packaging and in a resaleable condition

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Please contact us if you have any problems with your order.

Because we are a small business, we can not currently cover the cost of return shipping or provide prepaid shipping labels.

Refunds

Upon receipt of your return or cancellation, your credit will be
refunded within 10 days. Refunds will be made to the original payment
method your order.

Personalised items are non-refundable.

Unfortunately, we can’t accept returns for custom or personalized orders.

Need help?

Contact us at hello@meloprints.com for questions related to refunds and returns.